Privacy Policy

This Privacy Policy explains how I collect, use, store and protect personal information in connection with my appointments and services.
 

Who Controls Your Information
 

Verity Brightside-Johns is the data controller responsible for the personal information collected and used in connection with your appointments and services.

For data protection enquiries or requests relating to your personal information, you can contact me using the contact details provided on my website.

 

Information I Collect
 

I may collect and hold personal information necessary to provide and manage my services, including:

• Your name, address, date of birth and contact details

• Appointment and payment information

• Information provided through your client questionnaire

• Relevant health, medical and personal information you choose to share

• Client case notes and information arising during your sessions
  
   

How I Use Your Information
 

Your personal information is used only where necessary to:

• Manage your appointments and payments

• Communicate with you regarding your appointments and care

• Prepare for and provide your individual sessions

• Maintain appropriate client records

• Meet my professional, insurance, legal and regulatory obligations
  
   

Legal Basis for Using Your Information
 

I process your personal information where it is necessary to provide the services you have requested, manage our contractual relationship, meet my legal obligations and, where appropriate, for my legitimate interests in operating and protecting my practice.

Where you provide health information or other special category personal data, I will process this information only where an appropriate legal condition applies, including your explicit consent where required.

 

How Your Information Is Stored & Protected
 

Your personal information is stored securely and appropriate measures are taken to protect it from unauthorised access, loss, misuse or disclosure.

Client case notes are encoded, stored securely offline and separately from contact, booking and payment information, and are accessible only by me.
 

Information held by third-party services used for booking, payment or online appointments is subject to the security and privacy practices of those providers.

 

How Long Your Information Is Kept
 

Client case notes will be retained securely for seven years following your last appointment, in accordance with professional insurance requirements, after which they will be securely destroyed.

Other personal information will only be retained for as long as necessary for the purposes for which it was collected, or where required by law.

 

Sharing Your Information
 

Your personal information will not be sold or shared for marketing purposes.

Information will only be shared where absolutely necessary to provide or administer your services, where you have given permission, or where I am legally required to do so.

Any third-party providers used for booking, payment or online appointments will only receive the information necessary for the service they provide.

 

Your Data Protection Rights
 

Under UK data protection law, you may have the right to access the personal information I hold about you and to request that it is corrected, restricted, deleted or transferred where applicable.

You may also withdraw consent where consent is the basis on which your information is being processed.

Requests relating to your personal information can be made using the contact details provided on my website.

 

Website & Cookies
 

My website may use essential cookies and similar technologies necessary for its operation, security and appointment booking.

Where optional cookies or analytics are used, appropriate consent will be requested where required by law.

Complaints

If you have any concerns about how your personal information is being handled, please contact me first so that I have the opportunity to address them.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK regulator for data protection.

 

Changes to This Privacy Policy
 

This Privacy Policy may be updated from time to time to reflect changes to my services, practices or legal obligations. The most current version will be available on my website.

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