Terms & Conditions

Verity Brightside-Johns

These Terms of Service apply to appointments and services provided by Verity Brightside-Johns. By booking an appointment, you confirm that you have read, understood and agreed to these Terms.

Payment

Appointments are confirmed once full payment has been received at the time of booking.

Cancellation & Rescheduling

If you need to cancel or reschedule your appointment:

• More than 48 hours before your appointment: full refund.

• Between 24 and 48 hours before your appointment: 50% refund.

• Less than 24 hours before your appointment: no refund.

The same notice periods apply when rescheduling an appointment.

Where I am able to fill a cancelled appointment with another client, any cancellation charge will be

refunded.

If I need to cancel your appointment and a suitable alternative cannot be arranged, you will receive a full

refund.

Cancellation Method

Appointments may be cancelled or rescheduled using the cancellation or rescheduling link provided with

your booking confirmation. The applicable refund will be determined by the time the cancellation or

rescheduling is made, in accordance with the Cancellation & Rescheduling Policy.

Late Arrival & Non-Attendance

Your appointment time is reserved exclusively for you. Upon late arrival, your session will continue for

the remaining time available and finish at the originally scheduled time. I will remain available for the

duration of your booked appointment even if you do not attend. In both cases, the full appointment fee

remains payable and is non-refundable.

Statutory Cancellation Rights

Where you book an appointment online, you have a statutory right to cancel your booking within 14 days

of the date the booking is made, in accordance with UK consumer law.

If you request an appointment to take place within this 14-day period, you expressly request that the

service begins during the cancellation period and acknowledge that, once your appointment has been

fully provided, your statutory right to cancel that service will be lost.

Nothing in these Terms affects your statutory rights as a consumer.

Individual Results

Every client and circumstance is different. During your first session, I am able to use muscle testing to

estimate the number of sessions required to have beneficial results for the issue being addressed. This

is intended as a guide and not a guarantee, as individual responses and circumstances can vary.

Scope of Practice

My work is complementary and may be used alongside medical, psychological or other therapeutic care

to complement existing treatment, or as a standalone therapy. I do not diagnose medical or mental

health conditions, prescribe medication or provide medical treatment.

My sessions are individually tailored and may incorporate subconscious therapeutic techniques, muscle

testing, intuitive and energy-based practices.

You remain responsible for seeking appropriate advice, diagnosis and treatment from your GP or other

qualified healthcare professionals for any medical or mental health concerns.

Client Responsibility

You remain responsible for your own choices, decisions and actions both during and following your

sessions. Any information, guidance or recommendations provided are for you to consider and do not

replace your own judgement or appropriate professional advice.

Confidentiality

All information shared during your sessions will be treated with the utmost confidentiality, and your

records will be stored securely offline in accordance with applicable data protection laws.

Confidentiality may only be broken in exceptional circumstances where I am legally required to disclose

information posing a serious and immediate risk of harm to you or another person.

When appropriate and achievable, I will discuss this with you before making a disclosure to your GP or

other appropriate professional or authority.

Online Sessions & Technology

Sessions are conducted securely online via Zoom using end-to-end encryption and are never recorded.

Or via telephone at your request.

You are responsible for ensuring you have a suitable internet connection and a private environment in

which to attend your session.

In the event of technical difficulties or loss of connection, I will make every reasonable effort to reconnect

with you and, where appropriate, continue the session by telephone.

If technical difficulties on my side prevent the session from continuing, the remaining appointment time

will be rearranged at no additional cost.

Age & Consent

Appointments may be booked by clients aged 16 or over.

For clients under the age of 16, consent from a parent or legal guardian is required.

For clients aged 12–15, sessions may take place privately, provided their parent or legal guardian is

aware that the session is taking place and is available nearby if required.For clients under 12, the arrangements for the session will be agreed with the parent or legal guardian in

advance.

Emergency & Crisis Situations

My services are not a substitute for emergency medical intervention. If you require urgent medical

assistance, or there is an immediate risk to your safety or the safety of another person, you should

contact the appropriate emergency or healthcare services.

Right to Decline or Discontinue

I reserve the right to decline or discontinue working with a client if I believe that my services are not

appropriate for their individual needs or circumstances.

Where I choose not to proceed with an appointment that has already been paid for, the fee will be

refunded in full.

Contact Between Sessions

You are welcome to contact me regarding appointments or brief matters relating to your sessions. Any

therapeutic work requiring more substantial time or attention will require an appointment.

Materials & Intellectual Property

Any personal guided audios or recordings, written materials, exercises or other resources provided to

you are for your personal use only.

They remain my intellectual property and may not be copied, reproduced, shared, distributed, published,

sold or used for commercial purposes without my prior written permission.

Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of England and

Wales.

Changes to These Terms

These Terms of Service may be updated from time to time. The Terms applicable to your appointment

will be those provided to you at the time of booking.