Refund Policy

​Payment

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Appointments are confirmed once full payment has been received at the time of booking.

Cancellation & Rescheduling

If you need to cancel or reschedule your appointment:

• More than 48 hours before your appointment: full refund.

• Between 24 and 48 hours before your appointment: 50% refund.

• Less than 24 hours before your appointment: no refund.

The same notice periods apply when rescheduling an appointment.

Where I am able to fill a cancelled appointment with another client, any cancellation charge will be

refunded.

If I need to cancel your appointment and a suitable alternative cannot be arranged, you will receive a full

refund.

 

Cancellation Method

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Appointments may be cancelled or rescheduled using the cancellation or rescheduling link provided with

your booking confirmation. The applicable refund will be determined by the time the cancellation or

rescheduling is made, in accordance with the Cancellation & Rescheduling Policy.

 

Late Arrival & Non-Attendance

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Your appointment time is reserved exclusively for you. Upon late arrival, your session will continue for

the remaining time available and finish at the originally scheduled time. I will remain available for the

duration of your booked appointment even if you do not attend. In both cases, the full appointment fee

remains payable and is non-refundable.

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Statutory Cancellation Rights

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Where you book an appointment online, you have a statutory right to cancel your booking within 14 days

of the date the booking is made, in accordance with UK consumer law.

If you request an appointment to take place within this 14-day period, you expressly request that the

service begins during the cancellation period and acknowledge that, once your appointment has been

fully provided, your statutory right to cancel that service will be lost.

Nothing in these Terms affects your statutory rights as a consumer.

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